Refunds & Cancellations

Casa Oasis Troncones’ time-tested policies.

By sending us a payment, you agree to these policies, so check ’em out:

As soon as we confirm your reservation, we begin turning away other potential renters for your dates. If you cancel your stay and we are unable to find another guest for your dates, we lose income—through no fault of our own. Unfortunately, family emergencies, illness, natural disasters, and flight cancellations happen. Casa Oasis, however, cannot be financially responsible for such events.

But, we do offer more than many rentals do: if we can re- rent any dates you are forced to miss, we will happily return the income we were able to recuperate, minus an administrative fee.

Casa Oasis Policies:

Payment and Deposits

For stays of 14 or fewer days, we require prepayment in full in advance in order to reserve.
For stays between 14 and 30 days, we need 14 nights or a 50% deposit paid at booking (whichever is greater), and the balance at least 60 days before your arrival date.
For stays of 4 weeks or more, we require a 50% deposit paid at booking, and the balance at least 120 days before your arrival date.
During the holidays, we require payment in full in order to reserve (and we only rent by the holiday week).

Two Day Holds

In order to confirm your reservation, we need payment within 48 hours of sending an invoice. (Many people drop out without letting us know, causing us to miss other inquiries.)

Cancellation:

Should you cancel your stay—for whatever reason—we will happily refund whatever nights we are able to re-rent, minus a $150.00 USD administrative fee. Just let us know ASAP, so we can start trying to re-rent, and then contact us after your intended stay.

Travel Insurance rocks!

We recommend you protect yourself with travel insurance, in the even that you cannot fulfill your reservation with us. We book far in advance, turning many people away once we have received your deposit/payment. And we NEVER cancel!

Travel insurance is inexpensive and protects much more than merely your lodging payment—it can cover cancelled flights, lost luggage, etc.. These guys are recommended by Lonely Planet: www.worldnomads.com.

They also do wonderful things for children and families around the world. Check out their Footprints program.

Cancelaciones y Reembolsos

Nuestras pólizas de hace 10 años.

Al mandarnos cualquier pago señalas que estas de acuerdo con nuestras pólizas de cancelación:

Cuando confirmamos tu reservación, comenzamos a rechazar a otros posibles huéspedes para sus fechas. Si cancelas tu estancia y no podemos encontrar otro huésped para tus fechas, perdemos ingresos—sin que sea nuestra culpa.

Desafortunadamente, ocurren emergencias familiares, enfermedades, desastres naturales, y cancelaciones de vuelos. Casa Oasis no puede ser financieramente responsable para tales eventos.

Pero ofrecemos más de lo que ofrecen muchos lugares: si podemos rentar de nuevo cualquier de las fechas que tuviste que cancelar, con mucho gusto te devolveremos los ingresos que pudimos recuperar, menos una tarifa administrativa.

Políticas de Casa Oasis:

• Solo podemos mantener la casa apartada durante 2-3 días antes del pago, así que porfa hazlo rápidamente una vez que tenga la información de pago.
• Para estancias de 14 días o menos, necesitamos el pago completo para reservar el Oasis. Para estancias más largas, requerimos un depósito del 50% o 14 días de estadía, lo que sea mayor.
• Excepto semanas festivas, como se rentan por muy adelantado. En semanas de fiesta, se requiere el pago total para reservar.
• Cualquier saldo adeudado debe recibirse al menos 60 días antes de la fecha de llegada prevista para garantizar la reserva.
• Si cancela su estancia, por cualquier motivo, con gusto le reembolsaremos las noches que podamos volver a alquilar, menos una tarifa administrativa de US $ 150. Solo háganoslo saber lo antes posible, para que podamos comenzar a intentar volver a rentar. Luego contactanos después de tu estadía prevista para ver que se pudo hacer.

¡El seguro de viaje es genial!

Te recomendamos protegerte con un seguro de viaje, incluso en el caso de que no puedas cumplir con tu reserva con nosotros. Reservamos con mucha anticipación, rechazando a muchas personas una vez que hemos recibido tu depósito / pago.

El seguro de viaje es económico y protege mucho más que el simple pago de su alojamiento: puede cubrir vuelos cancelados, equipaje perdido, etc. Lonely Planet recomienda a este proveedor: www.worldnomads.com.

Still not convinced?

Why Choose Casa Oasis? Click on the dots and see…

Pristine Troncones beach in the afternoon

All the beauty of a pristine, private beach…

We’re serious beach lovers lovers, which is why we built Casa Oasis on this pristine, nearly virgin corner of Troncones beach. Here, it’s all about nature. The gorgeous empty beach, the insane night sky, the whales breaching in the distance.

The practically private stretch of sand in front of the house is habitat to sea turtles, egrets, cranes, pelicans and hundreds of other birds, iguanas, vultures, skunks, and even the occasional armadillo. It doesn’t get much better than stepping out of the comfort of this home and into this natural paradise…

With all the comforts of civilization…

Except maybe coming home, after a long day of sun, sand and sea, to the house’s domestic comforts—like a clean, airy, fully-screened bedrooms with huge, comfy beds, soft cotton sheets, and lovingly crafted towel art which, in turn, reminds us of the natural wonders waiting just outside.

And the joys of hotel care at vacation rental prices!

Did we mention beautiful comfort? It’s one of our ten reasons to choose Casa Oasis.Housekeeping six days a week, pillow-top mattresses, soft linens and towels, quality stainless steel cookware, etc. We want you to feel at home, and yet pampered on vacation at the same time.

Book now

THE FINE PRINT

Rates are in USD, for double occupancy (2 adults — ask about kids)
Rates are for 2 guests. This allows our base rates to remain low, while covering expenses for larger groups.
Additional guests beyond 2: US $25 per night each (ask about kids)
Rates include taxes & payment fees and we throw in wifi, bottled water, fresh sheets & towels every 3-4 days, and housekeeping 6 days a week.
Tipping staff is traditional in Mexico, if you feel they’ve done a good job. If not, please tell us!

THIRD WORLD CAVEAT:

This is the third world and the tropics—a double lackadaisical whammy (nicely balanced by our type A personalities).

Entropy is accelerated around here. We can guarantee that things will work as they should even less often than at home. But we also guarantee a gorgeous environment and our friendly helpful staff will minimize the impact any of this has on you.

Troncones is a tiny village and patience is a superpower. Utility and communication outages happen, but we take care of them ASAP. Mexican power and communication monopolies can be extremely unresponsive, but we keep at them until things are fixed. Most likely you won’t experience any inconvenience, but if you do, tell us, take a deep breath and go jump in the ocean! We’ll fix it while you frolic.

Our beach is incredible. Our staff is incredible. Our internet is not. We have two separate, redundant ISP’s, so there should* always be internet connectivity of some kind. But it is not fast. It may never be fast. We’re lucky to get 5MB, even though we pay for 20. Viva Mexico!

*Mexico willing