Casa Oasis Policies
Our payment, refund, and cancellation policies are the result of nearly 20 years of trial and error. (We had a San Miguel de Allende B&B before the Oasis.) They are designed to be fair to you and yet to protect us.
Because Troncones is a small, special destination, people book months in advance and last-minute reservations are uncommon. This makes it really difficult to re-book close-in cancellations. So our policies have to be stricter than your average Cancun condo. And yet, we are more generous than most, in that we’ll happily refund any dates we are able to rebook (minus an admin fee). Please check out all the fine print on our policies, as you agree to them when you book.
Thanks in advance for understanding!